Refund policy
Returns and refunds
It's okay to change your mind. If you're not happy with something you've bought from Prickly Cards, here's how returns work.
Your right to cancel
You can cancel your order for any reason within 30 days of receiving it. To do that, email Chris@pricklycards.com with your order number and let us know.
Conditions for returns
To be eligible for a return, the item must have been bought in the last 30 days and be in its original packaging and unused condition.
The following can't be returned:
- Personalised items, or anything made to your specification
- Items on sale or bought at a discounted price, unless the law says otherwise
Faulty or damaged items are always covered. Email us a photo and we'll replace or refund, your choice.
Sending items back
You're responsible for the cost of return postage. Send returns to:
Prickly Cards
9 Longford Road
Chorlton
Manchester
M21 9WP
We recommend a tracked service, because we can't refund items that don't reach us and can't be held responsible for returns lost or damaged in the post.
Refunds
Once we've received your return we'll refund you within 14 days to the payment method you used. There are no fees for refunds.
Questions
Email Chris@pricklycards.com or write to Prickly Cards, 9 Longford Road, Chorlton, Manchester, M21 9WP.